Universal USB Bluetooth 5.3 Adapter Receiver Transmitter

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Q: My PC Can’t use this CD, how do I install the driver?
A: If your PC does not have a CD driver, please kindly download the driver from UGREEN official website. it is for free.
Download link: //www.mediafire.com/file/4zocnlemhj3656g/Bluetooth_5.0_Adapter_Installation.rar/file
Note:

The USB bluetooth adapter can only be plugged into your desktop or laptop computer, and cannot be used on other devices such as a car.

Before using the product, please disable the Bluetooth of the computer itself, and uninstall the existing Bluetooth driver of the computer, and then install the driver of this product.

Bluetooth 5.3 Adapter

Enjoy wireless life fastly

Major Breakthroughs in Technology

The latest Bluetooth 5.3 technology, optimizes the transmission delay and connection defect problems of the old Bluetooth 5.0

Multiple Bluetooth Versions

Bluetooth 5.3, backward compatible with 5.1/5.0/4.0 devices

Diver-free for Win8 and Later

Only use on Windows computer

Save your USB Ports

Connect 5 devices simultaneously

Bluetooth Connection

Enjoy wireless life

Use for Wireless Keyboard and Mouse

Enjoy wireless working and game

Use for Data Tranfer

Transfer file instantly via connection

Up to 20M Transmission Distance

Faster and more stable transfer

Strict Safety Control

Each UGREEN product has undergone layers of security testing and passed multiple international security

Clear Indicative Status

Keep lighting when it works

 

 

Small & Anti-lost

Product Specifications

 

 

Package Display

Q: My PC Can’t use this CD, how do I install the driver?

A: If your PC does not have a CD driver, please kindly download the driver from UGREEN official website. it is for free.

Download link: //www.mediafire.com/file/4zocnlemhj3656g/Bluetooth_5.0_Adapter_Installation.rar/file

Note: Before using the product, please disable the Bluetooth of the computer itself, and uninstall the existing Bluetooth driver of the computer, and then install the driver of this product.

Q: Why it is failed to work when the dongle plug in windows 10 operating system?Q: Why it is failed to work when the dongle plug in windows 10 operating system?

A: The Bluetooth 5.0 Dongle needs to install the driver when plugging in the windows 10 system. so that you can get better wireless performance.

Q: Does the Bluetooth dongle support TV?

A: Sorry, this device will only work when plugged into supported Windows. Even though TVs, home theater equipment, and stereos have USB ports, they don’t have the necessary drivers to support this adapter.

Q: After the driver installation is completed and the Bluetooth adpter cannot be searched?

A: 1. Restart the computer after installation 2. Please confirm that your Bluetooth device (headphone / keyboard / speaker) is not occupied by other Bluetooth

Q: Why do I get a driver error when I install the driver?Q: Why do I get a driver error when I install the driver?

A: Maybe the built-in Bluetooth on the computer causes a conflict. Please disable the previous Bluetooth first.

Tips:Connect 5 devices wireless via Bluetooth 5.0 dongle at the same time, but music streams to only 1 audio device at a time.

How do I install the driver for Windows?

a. To install the driver, visit the UGREEN website, search “CM390” and download the driver in the “Support” section

d. Open file “UB400_Driver.zip”, click through the following “Windows” file and click on “setup.exe” and finish the installation

Q: Can the USB Bluetooth adapter connect to the same device at the same time, such as two earphones?

A: No, you can connect 5 devices at the same time, but they must be different types of devices.

Q: Does the USB Bluetooth adapter support voice calls?

A: If your Bluetooth headset has a microphone function, it supports voice calls.

Q: Can the USB adapter be connected to Gaming Controllers such as PS/XBOX?

A: It only supports connected PS4, X BOX ONE S and later series Gaming Controllers. Bluetooth devices all have latency issues(Latency<250ms), If you need to connect game controller devices and have requirements for latency,

We recommend that you use a wired connection or a dedicated 2.4g adapter to achieve ultra-low latency and stability .

Q: Are BLE low energy devices supported?

A: It is not compatible with BLE low energy Bluetooth devices in Win7 system, but can be supported by win8 and later systems.

Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Areagoods.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.areagoods.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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