Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Areagoods.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome thing. Without pump and quickly inflates.
I am so surprised and impressed! I inflated it in my living room and it stayed at the same firmness for more than two weeks! Easy to inflate (does take some huffing and puffing) and comfortable. As a side sleeper, I didn't feel the ground. It is a noisy material, but with ear plugs and an eye mask problem solved! Taking it to Alaska this summer, so the lightweight and compact size are a bonus.
I sleep on my sides and am quite overweight (sadface) and also have bad lower back and when I laid down on it my weight was supported quite well, and I had no lower back pain, which I get on mattresses when I lay down.
I did not notice any loss of air over the 2 nights in near freezing temperatures. When it came time to go, I just popped the deflate valve and it was mostly flat in seconds. Leave the valve open when folding/rolling up to release the last little bit of air and it takes no time, and very little effort, to get it back into it's little sack.
Just finished a 4 day backpack hike and I was pleased with how little it can pack up and thought it was big enough for me as a side sleeper to fit on. I’m 6’3 and it was long enough as well
Feels really comfortable, haven't gone camping with it yet but will update when I do. As of now I'm very happy with the purchase.
Liked it enough I bought a 2nd one for my son.
Easily the most comfortable sleep option I've had while backpacking. To me it's worth the little bit extra weight. And you're talking to a guy that has lugged the desert walker lightweight cot onto the trail with him. This is more comfortable. Plenty thick. Isn't really noisy (not sure what all of the other reviews are about with the noise), super comfortable and long. Overall I say go for it if you aren't someone who lifts their nose at what us common folk backpackers use.
This is a great light-weight, reasonably priced sleeping pad!! I needed something to use for tent camping as my hip is bad. This has far exceeded my expectations. The length is more than adequate though the width seems narrow. Given the width, it did not affect my sleep at all. I have a sleep app that monitors my sleep, and my sleep with this pad was actually better than my sleep with my bed mattress. It is sturdy yet light and my only complaint is it takes quite a few breaths to inflate, which to me is not a problem given the comfort it provides. It deflates easily and can be rolled right back into the bag, which is supplied with very little effort. I definitely would recommend this sleep pad!!!
I have been using this sleeping pad for several years. I have not had any issues with leaks, it has always stayed inflated!
Perfect for a cheap backpacking side sleeper. Thick to keep my fat butt and wide shoulders off the ground while on my side. Not very wide, so my wide shoulders and arms fall off the side while on my back, but most sleeping pads are like that. The curve in this helps keep you on it if you move around. I have slept on dozens of pads, the weight and thickness is awesome and hard to find at this price point. Perfect for backpacking, weight and packed size ok. If just camping and you don't care about weight, there are better much heavier and warmer options. Haven't had this for too long, so I'm not sure about the long term durability, materials seem quality enough.
5 stars taking the price into consideration. I like it enough that if there was a wide insulated version, I’d buy it in a heartbeat.
This pad provides a big upgrade from standard backpacking pads when it comes to getting good sleep on the trail. It's worth carrying a little extra weight and some huffing and puffing to inflate for the comfort it provides. After 5 nights in the woods with this thing, my waking up with back pain in the middle of the night appears to be a thing of the past!